Customer care is a crucial component of any successful business and for telecommunications companies like GLO, MTN and AIRTEL, it plays a central role in maintaining customer satisfaction and loyalty. Each of these companies has established a variety of contact methods to ensure that customers can access support in the way that is most convenient for them.
Whether through phone lines, email, social media or in-person visits, the goal is to provide timely and effective assistance to address any issues or queries that customers might have. This multi-channel approach helps cater to different preferences and needs, ensuring that all customers can get the support they require.
GLO, for example, offers a comprehensive range of contact options, including dedicated helplines for prepaid and corporate services, a premium helpdesk and self-care channels for various languages.
This extensive network of support avenues is designed to make it easy for customers to find the assistance they need, whether they prefer to communicate via phone, email or fax. By providing specific numbers and email addresses for different types of queries, GLO ensures that each customer can receive targeted help that addresses their particular needs, enhancing their overall experience with the company.
Similarly, MTN and AIRTEL have developed robust customer care frameworks to support their users. MTN offers a variety of contact methods, including a dedicated phone line, WhatsApp, social media platforms and physical store locations. This diverse array of options reflects their commitment to accessibility and customer engagement.
AIRTEL, on the other hand, emphasizes 24-hour support through a toll-free call center, with additional numbers for non-AIRTEL and international calls. Their approach also includes email support and an office location for in-person assistance. Both companies recognize the importance of being available through multiple channels to ensure that all customers can receive the help they need promptly and efficiently.
GLO Customer Care Contacts
At GLO, we are dedicated to providing exceptional customer service, ensuring that every interaction enhances your experience with our products and services. To achieve this, we have established several support channels to cater to your needs effectively. You can choose the method that suits you best from the options listed below:
Prepaid Call Center
For our prepaid customers, we offer dedicated support through our Prepaid Call Center. This service is designed to assist with any queries or issues related to prepaid plans and services.
- Helplines:
- 300: Use this number for immediate assistance with prepaid services.
- 0805 002 0121: An alternative number to reach our prepaid support team.
- Email:
- You can also contact us via email at customercare@gloworld.com for detailed inquiries or support requests.
Corporate Call Center
Our Corporate Call Center is tailored for business and corporate clients, providing specialized support for enterprise-related queries and services.
- Helplines:
- 300: This number offers direct access to our corporate support team.
- 0805 002 0200: An additional number to reach our corporate services.
- Email:
- For corporate support via email, please reach out to corporatecare@gloworld.com.
Premium Helpdesk
The Premium Helpdesk is dedicated to providing high-priority support for our premium customers, ensuring prompt and efficient resolution of any issues.
- Helpline:
- 300: Call this number for immediate assistance with premium services.
Self Care
Our Self Care service allows customers to manage their accounts and resolve issues through a variety of dedicated helplines, catering to different languages and needs.
- Helplines:
- 500: General Self Care support number.
- 5001: Direct Access for English-speaking customers.
- 5002: Direct Access for Yoruba-speaking customers.
- 5003: Direct Access for Hausa-speaking customers.
- 5004: Direct Access for Igbo-speaking customers.
Fax Number
For those who prefer traditional communication methods, we provide a fax number for document submission and support requests.
- Helpline:
- +234 (0)1 904 5002: Fax your documents or queries to this number.
- Email:
- For electronic communication, contact us at customercare@gloworld.com.
MTN Customer Care Contacts
MTN is committed to offering a variety of convenient contact methods to ensure that our customers receive the support they need. You can reach out to us through the following channels:
Contact Number
For general inquiries and support, you can call:
- 300: This number connects you to MTN customer support for any questions or issues.
For instant messaging and support, connect with us via WhatsApp:
- WhatsApp: MTN WhatsApp
Stay updated and engage with us on Twitter for the latest news and support:
- Twitter: MTN Twitter
For updates, promotions and customer support, visit our Facebook page:
- Facebook: MTN Facebook
Follow us on Instagram to stay connected with our latest offerings and updates:
- Instagram: MTN Instagram
MTN Shops
Locate an MTN shop near you for in-person assistance and services:
- MTN Shops: Find the nearest store at MTN Stores
AIRTEL Customer Care Contacts
AIRTEL is dedicated to providing 24-hour customer support to address your needs at any time. Here’s how you can contact us:
24-Hour Toll-Free Call Centre
Our Call Centre is available around the clock to assist with any inquiries or issues:
- Call Centre Number:
- 300: Use this number for immediate support.
- 367: Available during Airtel Touching Lives seasons only.
- 800: For Enterprise customers needing specialized support.
- Additional Numbers for Non-AIRTEL Phones or International Calls:
- +234 8021500300
- +234 8021520800
For support via email, please contact us at:
- Email: customercare@ng.airtel.com
Visit Us
For in-person support, visit our office at:
- Address: Plot L2 Banana Island, Foreshore Estate, Ikoyi, Lagos, Nigeria.
9Mobile Customer Care Contacts
At 9Mobile, we prioritize providing excellent customer service to ensure that our users have a seamless experience with our services. To address any issues or inquiries you may have, we offer multiple contact methods to suit your preferences.
Office Location: If you prefer to visit us in person or need to deliver documents directly, you can find our office at Plot 19, Zone L, Banana Island, Ikoyi, Lagos. Our location is strategically situated to serve our customers effectively and provide face-to-face assistance when necessary.
Phone Support: For immediate assistance, you can reach our customer care team by calling 08090000300. This phone number is dedicated to handling various customer service requests and ensuring that your issues are resolved promptly.
WhatsApp Support: In addition to traditional phone support, we also offer customer assistance via WhatsApp. You can connect with us at 09092000192 for quick and convenient support through messaging. This option is ideal for those who prefer using WhatsApp for communication.
Email Support: For more detailed inquiries or support requests, you can email us at care@9mobile.com.ng. Our email support team is equipped to handle a wide range of queries, from service issues to account management questions. We strive to respond to email inquiries as quickly as possible, providing you with the necessary assistance to resolve your concerns.
By using these contact methods, you can ensure prompt and effective assistance for any questions or issues you may encounter with your services.
Frequently Asked Questions
How can I contact MTN customer care?
MTN provides various methods for contacting customer care to ensure you receive the support you need. You can reach MTN’s customer care by calling the number 300, which is designated for general inquiries and support. For those who prefer messaging, MTN offers support via WhatsApp. To use this service, you need to save the MTN customer care number and send your queries through WhatsApp. Additionally, MTN is active on social media platforms such as Twitter, Facebook and Instagram, where you can also seek support and get updates. If you need in-person assistance, you can visit one of MTN’s physical store locations.
What is the contact information for AIRTEL’s 24-hour Call Centre?
AIRTEL offers round-the-clock support through its Call Centre. You can contact the Call Centre by dialing 300, which provides general support at any time of the day. For specific services related to Airtel Touching Lives seasons, use 367. If you are an Enterprise customer requiring specialized support, call 800. Additionally, if you are using a phone that is not an AIRTEL line or are calling from abroad, you can reach AIRTEL using +234 8021500300 or +234 8021520800. These numbers are available to ensure you receive continuous support no matter where you are.
How do I get in touch with AIRTEL via email?
If you prefer to communicate with AIRTEL through email, you can send your inquiries or support requests to customercare@ng.airtel.com. This email address is monitored by the customer care team, who will respond to your queries with the appropriate assistance or information. Using email is a good option for detailed questions or issues that require documentation.
Where is the AIRTEL office located?
For customers who need in-person support or wish to visit the AIRTEL office for any reason, the office is located at Plot L2 Banana Island, Foreshore Estate, Ikoyi, Lagos, Nigeria. Visiting the office can be useful for handling complex issues that may require face-to-face interaction or for submitting any physical documents that might be needed for service resolution.
Can I get support from MTN through social media?
Yes, MTN offers support through several social media platforms to make it easier for you to connect and get assistance. You can engage with MTN on Twitter for updates and support or visit their Facebook page to interact with the customer service team and stay informed about promotions and news. MTN is also active on Instagram, where you can follow their latest updates and reach out for support if needed. These platforms are an excellent way to stay connected and receive timely responses from MTN’s customer care team.