Swift Networks Limited, founded in 2002, is a prominent telecommunications provider in Nigeria, specializing in broadband connectivity through its extensive infrastructure. The company secured a Fixed Wireless Access (FWA) License from the Nigerian Communications Commission (NCC), allowing it to deliver a wide array of services including high-speed internet, virtual private networks and video conferencing.
By investing heavily in advanced networking technologies and holding an exclusive license for the 3.5 GHz spectrum, Swift Networks ensures that it provides fiber-like connectivity across a broad and interference-free spectrum, establishing itself as a key player in Nigeria’s telecommunications landscape.
The company has recently attracted substantial foreign investment from prestigious international financial institutions, such as the International Finance Corporation (IFC), the European Investment Bank and the Commonwealth Development Corporation.
This influx of capital, managed under the Capital Alliance Private Equity II fund by Capital Alliance Nigeria, enhances Swift Networks’ financial stability and expands its capacity to lead the broadband connectivity market in Nigeria. With these resources, Swift Networks is well-equipped to offer comprehensive and reliable telecommunications solutions to both businesses and residential customers.
Swift Networks’ service offerings are distinguished by their cost-effectiveness, ease of installation and exceptional customer support. The company provides a range of services from high-speed internet access to advanced video conferencing and surveillance solutions, all through a single, integrated network platform.
Customers benefit from features such as unlimited speed, interest-free data loans and a generous roll-over data policy, making Swift Networks a versatile choice for various connectivity needs. Additionally, the company ensures high levels of network availability and reliability with its 99% uptime guarantee, backed by robust Service Level Agreements (SLAs), solidifying its reputation for dependable and scalable broadband solutions.
Our Services
Swift Networks offers a wide range of advanced broadband services designed for efficiency, cost-effectiveness and reliability. Their offerings are supported by a multi-service network that integrates different communication and data transmission needs. The key services provided by Swift Networks include:
- Broadband Internet Access: Swift Networks delivers fast, secure and highly reliable broadband internet services, ensuring users have seamless connectivity.
- Virtual Private Network (VPN) Services: They offer VPN solutions for secure communication between different branches of a business or organization over the internet, enabling confidential data exchanges.
- Web and Email Hosting: Swift Networks provides hosting solutions, ensuring that businesses can have their websites and email systems running efficiently with minimal downtime.
- Collocation Services: They provide collocation facilities where businesses can host their servers and networking equipment in a secure and reliable environment.
- Video Conferencing and Surveillance Solutions: Swift Networks also supports high-quality video conferencing for remote meetings and video surveillance for enhanced security systems.
- Other Value-Added Services: The company continues to offer various other services that enhance the user experience and efficiency in communication and data handling.
Unique Service Proposition
Swift Networks’ offerings come with several key benefits that set them apart from competitors, providing both individuals and businesses with a comprehensive and valuable service.
- Quick Return on Investment & Improved Total Cost of Ownership (TCO): Subscribers to Swift Networks’ services can achieve a quick return on investment. By using their integrated multi-service platform, clients can access data, internet, voice telephony and video services via a single Customer Premises Equipment (CPE), significantly lowering total operational costs.
- Ease of Installation: Installing Swift Networks’ services is both quick and simple. The use of Nextnet Wireless equipment with non-line-of-sight capability means that no masts are required. Additionally, the option to use an indoor CPE allows for faster installation and setup.
- Superior Network Availability and Reliability: Swift Networks guarantees 99% availability of its services, thanks to the redundancy built into its network. These guarantees are further strengthened by their Service Level Agreements (SLAs), ensuring clients receive consistent and reliable service.
- Scalability: Clients of Swift Networks can start with a small setup and rapidly scale up their usage as demand increases without needing a hardware upgrade. They can easily add more services, whether voice, video or data, using the same modem that was initially installed.
- Exceptional Technical Support and Customer Service: Swift Networks is committed to providing high-quality customer service. Their technical support team is available to address any issues and ensure that customers are fully satisfied with the services provided.
Advantages of Using Swift Networks
Choosing Swift Networks comes with several benefits that enhance the overall customer experience. These include:
- Interest-Free Data Loan: Swift Networks offers its customers the option to obtain data loans without any interest, providing flexibility in data usage, especially during times of increased need.
- Unlimited Speed: Subscribers can enjoy unlimited speed on their internet connection, ensuring fast and uninterrupted browsing, streaming and downloading.
- Roll-Over Data: If customers do not exhaust their data within the given time frame, they can roll over the unused data to the next period, minimizing waste and ensuring they get full value from their data plans.
- Multi-User per Connection: Swift Networks allows multiple users to connect to a single internet connection, making it ideal for families, small offices or larger work environments.
- Money-Back Guarantee: Customers can benefit from a money-back guarantee if they are unsatisfied with the service, underscoring Swift Networks’ confidence in the quality of their offerings.
- Over 200Km Intra-City Fibre: Swift Networks has an extensive fiber network that covers over 200 kilometers within cities, ensuring fast and reliable internet connections.
- Dedicated Sales Engineer: Each customer is assigned a dedicated sales engineer to assist them with technical issues, installations and any service-related questions.
- Over 2,000 Indigenous and Multinational Enterprise Clients: Swift Networks serves a broad client base, including both local businesses and multinational corporations. Their ability to cater to such a diverse range of clients speaks to the reliability and scalability of their services.
Retail Outlets
Swift Networks makes it convenient for customers to access their products and services. Customers can easily visit various service centers, modern trade outlets or dealers located close to them to make inquiries or purchases of SWIFT 4G products. The company ensures that its service centers are well-distributed for maximum accessibility.
How to Reach Swift Customer Care
Swift Networks offers 24/7 customer support to ensure that clients can always reach them when needed. Here are the various ways customers can contact Swift Networks for support or inquiries:
- Call: Customers can call the support line at 020-17-10-10-10 for immediate assistance.
- Email: Inquiries can be sent via email to customercare@swiftng.net for more detailed or written communications.
- Chat: Swift Networks provides multiple chat options for convenient communication. Customers can chat via 08167002398 or through the official website at MORE INFO.
- Voice Message: If customers prefer to leave a voice message, they can do so via the SWIFT app or website.
- Request for a Call Back: Customers also have the option to request a callback for assistance from the customer care team.
- SWIFT Shops: For those who prefer face-to-face interaction, visiting a SWIFT shop is also an option for direct customer support.
- Payment Assistance: Customers can share proof of bank payment and get quick assistance with their transactions.
- Social Media: Swift Networks maintains an active presence on social media. Customers can follow them on platforms like Twitter, Facebook and Instagram via @swiftnetworksng.
- Messaging Platforms: Swift Networks also offers customer support through popular messaging apps like WhatsApp, where inquiries can be sent to 08077265522.
By providing multiple channels of communication, Swift Networks ensures that customers can always access the support they need, whether through phone calls, emails, chat or social media.
In conclusion, Swift Networks Limited has established itself as a key player in Nigeria’s telecommunications sector. Through strategic investments in advanced networking technologies, financial backing from reputable international investors and a customer-centric service model, the company is well-positioned to maintain its role as a leading broadband service provider. The extensive range of services offered, combined with a focus on reliability, scalability and superior customer support, makes Swift Networks a preferred choice for both businesses and residential subscribers across Nigeria.
Frequently Asked Questions
What services does Swift Networks provide?
Swift Networks offers a variety of services, including broadband internet access, virtual private networking (VPN), web and email hosting, collocation services, video conferencing, video surveillance solutions and other value-added services.
What is the coverage area of Swift Networks?
Swift Networks operates primarily within Nigeria, with a vast intra-city fiber network that spans over 200 kilometers. They provide broadband connectivity to both businesses and residential areas in major cities.
What makes Swift Networks’ broadband service unique?
Swift Networks offers fast, secure and reliable internet through a multi-service network that supports voice, video and data transmission. Key advantages include ease of installation, 99% network availability, scalability and exceptional customer support.
What is the benefit of the 3.5 GHz spectrum license?
Swift Networks holds an exclusive license for the 3.5 GHz wireless spectrum, allowing them to provide fiber-like broadband connectivity that is highly reliable and interference-free, ensuring consistent high-speed internet services.
What is the “Interest-Free Data Loan” service?
The Interest-Free Data Loan allows customers to borrow data without any interest charges when they run out of data before their plan renews. This helps users stay connected during periods of high demand.
Can I use Swift’s services for multiple users at home or in the office?
Yes, Swift Networks allows multiple users to connect to a single internet connection, making it suitable for households, small offices or even larger enterprises.
What are the installation requirements for Swift Networks’ broadband?
Swift Networks offers easy installation without the need for external masts. Their Nextnet Wireless equipment has a non-line-of-sight capability, allowing customers to use an indoor Customer Premises Equipment (CPE).
Can I roll over unused data?
Yes, Swift Networks allows customers to roll over unused data to the next period, ensuring that no data goes to waste and providing greater value for the subscription.
Does Swift Networks offer a money-back guarantee?
Yes, Swift Networks provides a money-back guarantee for their services, ensuring customer satisfaction and confidence in the reliability and quality of their offerings.